| General Questions |
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| Reverse Phone Lookup |
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| Reverse E-Mail Search |
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| Background Checks |
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| Reverse SSN (Social Security Number) Search |
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| Property & Neighborhood Check |
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| General Questions |
| How does your system work? |
| Our web site is very easy to use. All you need to do is choose the service you need and then enter the required infromation to start your search. The system will run through millions of records to find the best match for your query and will show you the results. From there you can decide whether you would like to purchase a detailed report when available. |
| Why is my search being redirected to a different site? |
| The best part about our service is that we will search several top private and public directories to find the information you are looking for. This way you can be sure that you will get the best results available for the type of search you perform. |
| How do I know that I can trust the directories you work with? |
| We scrutinize each directory that we use to power your searches on our site. We ONLY work with directories that use SSL secure protocol to process all your transactions, have an ironclad, no questions asked refund policy in case you are not satisfied with the results for any reason, offer an excellent customer service and conform to our rigorous data accuracy standards. You can refer to our Privacy and Security sections here for more information about this process. |
| What types of searches are available on your web site? |
| Currently our web site offers phone records, marriage records, divorce records, death records, real property records (property and neighborhood checks), bankruptcy/tax lien/civil judgment records, and criminal records, as well as email and SSN reverse searches. |
| What if I have a question not answered by your FAQs, how do I contact you? |
| Please visit our Contact Us page for emails and phone numbers of our client support department. |
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| Reverse Phone Lookup |
| How does reverse phone lookup work in general? |
| The best part about our search engine is that after you type in the phone number you need to track down on our search page, the system will search various directories - both public and private - to find you the best tracer report. If our major database does not contain any matching records, we will use our trusted partner databases to search for a match. Basically, you can check several databases with just one search by using our reverse phone lookup service. |
| Do your databases contain cell (mobile) and unlisted (unpublished) phone numbers? |
| The answer is Yes. We understand that most numbers that people are searching nowadays come from cell phone lines, so our top priority is to include these numbers in all the databases we use for your reverse phone searches. Information about a mobile number's issuing location, carrier, and other details is available for almost all U.S. numbers. The availability of ownership details depends on whether the phone number is available in the used data sources. |
| Can I do a free reverse phone lookup? |
| Basically, when you perform a free reverse phone number lookup on our site, you will first see some basic identifying information about that number, such as its registered state and city, and line type. Detailed tracer reports (see a sample report here ) are not free, however, and there is not a single web site on the Internet that can offer this info for free, especially for cell phone numbers. |
| What is the "Unlimited Reverse Phone Lookups" option? |
| In some cases, you will have an option to subscribe to unlimited reverse phone searches. This service will allow you to do unlimited searches from within your account. This service works ONLY for land line listed numbers. If the number belongs to a cell phone, you will still have to purchase a tracer report separately. |
| I paid for the tracer report but did not get confirmation or results. What to do next? |
| After you have completed a purchase, please check your email (including SPAM folder) for further instructions on how to access your account and view the report. |
| What information about the phone owner is available? |
When you do a reverse phone lookup, you can usually find out: |
• the name of the person calling you
• his or her address and previous addresses
• his or her age and possible relatives
• and sometimes, more - home value, average annual income, etc. |
| Is my search confidential? |
| All your searches are confidential as outlined in our Terms & Privacy statement. |
| How current is data? |
| We access a variety of different public records sources from our data partners. As you can imagine, some of the sources are court houses, county and other government offices. These offices can be slow to update public information. We are as current as they are but some of the updates are out of our immediate control. |
| Do your databases cover international phone numbers? |
| No. Our product is for U.S. customers and information only. |
| How do I sign into the members area? |
| Please, follow the instructions emailed to you right after you signed up for the service. |
| I'm having login problems, what do I do? |
| Please, visit the login URL emailed to you right after the sign-up, and use the lost password option to retrieve your login details. |
| What happens if I don't find what I am looking for? |
| We use only directories that have a full refund guarantee so you can always request a full refund for any reason. Simply follow the instructions in the email you received after the purchase to find information about how to get your refund. |
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| Reverse E-Mail Search |
| What is reverse email lookup and where does the data come from? |
| A reverse e-mail search is a type of people search that simply requires an email to perform a lookup. After you enter the email and hit "Search" our system will use several sources to find the data. These include: public records, phone book directories, white pages databases, and other sources. We will also employ email header analysis and deep web crawl methods to find the match. |
| What information will be included in the report? |
| In general, you will find out the owner's name, age and gender, on which social networks he or she has a public profile and, in many cases, you will also see the face shot of the person behind that email address. You will be able to further check the person's address and phone number(s). |
| Can I use Google or some other search engine to locate the same information for free? |
| You should always try a search engine first and if it couldn't find the results you are looking for, try out our service because it uses more advanced techniques and private data sources to find email addresses. |
| Does this include information about international emails? |
| Our networking search is not bound to geography, which means you can find the name, pictures, and web links for a person by typing in their email address, regardless of where they're from - as long as they have social profiles online. |
| How do I access my account and view the reports? |
| Right after the purchase, check your email that will include your login details as well as other important information, such as refund policy, password restoration, etc. |
| If I sign up for your service, will my email be also included in your database? |
| No, we do not add customer information to our directory unless you specifically request that we do so. |
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| Background Checks |
| What is issued within the background check? |
| We provide instant and comprehensive background checks on anyone. This detailed search includes the following information: |
• Criminal Check
• Bankruptcies
• Small Claims
• Property Info (If available)
• Neighbors (If available)
• Tax Liens
• Judgments
• Licenses
• 20 Year Address History
• Mortgage
• And More |
| Can I do a separate criminal background check? |
| Criminal records only exist for a small percentage of the population, so you would be paying for the ability to search this database anyway, thus the cost would be incurred whether or not a record exists. If the subject you were searching for doesn't exist within the criminal record search, the system will still return results for multiple criminals with similar first name, last name, or other characteristics. Taking these considerations into account, we provide criminal records as part of our comprehensive background check as a way to save your time and money on running separate criminal checks. |
| How current is the information provided? |
| This depends on the type of information in question, but generally very current. Some database-driven information is updated on a schedule (daily, weekly, and sometimes monthly). Other information is accessed directly from government archives via real-time internet gateways, and is therefore as current as the government records can be. Finally, some information is pulled in-person, at the courthouse, and is the most fresh, up-to-date information available. |
| Do these background checks cover the entire USA? |
| We offer instant background checks which may include records from all 50 states. Please note, that not all searches cover all states, though. Please also note that there are specific jurisdictions within each state, and this may not include all areas within that state. |
| How do I view my purchased background report? |
| Please, refer to the email that has been sent to you right after you made a purchase. It will include the login details and other necessary information about your account. |
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| Reverse SSN (Social Security Number) Search |
| How do I search by Social Security number? |
| Reverse SSN search is a type of background check. Social Security numbers are considered as 'personal identifiers', so this search requires that you also enter in the subjects Last Name. |
| What information is issued within the reverse SSN lookup? |
| SSN search may provide the person's address, phone numbers and date of birth, and much more. |
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| Property & Neighborhood Check |
| How do I perform a property check? |
| Simply input an address and you'll have access to the following details: |
• Current owners name and contact address
• Tax records from latest tax roll or deed transfers
• Satellite photo of the property
• Information on the lot such as area, depth, width, zoning classification, land characteristics,
• Year the property was built
• Total stories, rooms, and living space
• Information on heating and cooling features, pool, parking, fireplaces
• All legal information
• Mortgage information
• Sales price
• Assessed value
• Sales history
• Neighbor information
• Neighborhood statistics and demographics |
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| A property background check is a great way to learn more about a property that you live in or that you want to buy or sell. |
